Privacy Policy
At Peace of Mind Senior Solutions, LLC, we are deeply committed to safeguarding the privacy and security of our users. We understand the importance of protecting your personal information, and we strive to maintain the highest standards of data privacy and security. This Privacy Policy is designed to transparently outline how we collect, use, and safeguard your personal information when you visit our website peaceofmindseniorsolutions.com and use our services.
By accessing or utilizing our website, you signify your agreement to the terms set forth in this policy. We encourage you to carefully review this Privacy Policy to understand how we handle your personal information and the measures we take to ensure its protection.
1. Information Collection:
We may gather various types of information, including:
- Personal information: This includes information that can be used to identify you directly. You voluntarily provide some of this information when you contact us or use our services. Here are some examples:
- Contact Information: Name, email address, phone number, and any other information you provide when you contact us or use our services.
- Survey Responses and Reviews: Any feedback you provide through surveys, reviews, or other forms of communication.
- User-Generated Content: Photos, videos, or comments you submit to our website.
- Senior’s Needs Information: To effectively match seniors with appropriate senior living solutions, we may collect detailed information about a senior’s needs and preferences, including:
- Health and Wellness Information: Information related to the senior’s health conditions, medical needs, mobility, and other wellness-related aspects necessary for identifying suitable care options.
- Living Preferences: Preferences regarding the type of senior living environment (e.g., independent living, assisted living, memory care), desired amenities, location preferences, and any special requirements or considerations.
- Personal Interests and Lifestyle: Information about the senior’s hobbies, daily activities, and lifestyle preferences to ensure a good match with potential living environments.
- Payment Information: To securely process your transactions, we collect some financial data. However, we prioritize your security and do not store your full credit card information on our servers. Here are some examples of payment information we collect:
- Payment Method: Credit card type, last four digits of the card number, and expiration date.
- Billing Information: Name and billing address associated with your chosen payment method.
- Non-Personal Information: This information cannot be used to identify you directly. It is often collected automatically through cookies and similar technologies to improve your browsing experience and understand website usage patterns. Here are some examples of non-personal information we collect:
- Device Information: IP address, browser type, operating system, and device model.
- Usage Data: Pages visited, time spent on the website, browsing history within our website, clicks on links and buttons.
- Cookies and Similar Tracking Technologies: Data collected through cookies, web beacons, and other tracking technologies to analyze website traffic and user behavior.
2. Utilization of Collected Information:
The information we collect is used for a variety of purposes, all aimed at providing you with a smooth and enjoyable experience while ensuring the security and functionality of our website. Here’s a breakdown of the key uses:
- To Provide and Manage Our Services: This includes processing and managing your referrals, answering your inquiries, and providing you with the services you request.
- To Improve Our Services and Website: We analyze usage patterns to enhance the functionality and user experience of our Site. Your feedback helps us improve our services.
- To Communicate with You: We use your contact information to send you updates, notifications, and promotional materials about our services. You can opt out of these communications at any time.
- To Process Transactions: If you make a payment or transaction through our Site, we use your payment information to complete the transaction and manage billing.
- To Conduct Research and Analysis: We may use aggregated data for research and analysis to understand trends, improve our services, and develop new offerings.
- To Ensure Security and Prevent Fraud: We use your information to monitor and improve the security of our Site and services, detect and prevent fraudulent activities, and enforce our terms of service.
- To Comply with Legal Obligations: We may use your information to comply with legal requirements, respond to legal requests, and protect our rights, interests, and safety.
- To Provide Customer Support: Your information helps us respond to your questions, provide assistance, and resolve any issues you may encounter with our services.
- To Personalize Your Experience: We may use your information to tailor our services and communications to your preferences and needs.
- To Conduct Business Operations: We use information for administrative purposes, such as auditing, data analysis, and business planning.
3. Data Sharing and Disclosure:
We may share your information with the following parties and for the following purposes:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, email service providers, and customer support providers. These service providers are contractually obligated to use your information only for the purposes of providing their services and to maintain its confidentiality and security.
- Affiliates: We may share your information with our affiliated companies or subsidiaries for business purposes, including to help us provide and improve our services.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you if your information is subject to different privacy practices as a result.
- Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests, such as a subpoena, court order, or other legal process. We may also disclose your information to comply with applicable laws, regulations, or legal obligations, or to protect the rights, property, or safety of our company, our users, or others.
- Professional Advisors: We may disclose information to our professional advisors, including lawyers, accountants, and auditors, to obtain legal or financial advice or to comply with legal obligations.
- Business Partners: We may share your information with business partners for purposes related to providing services or conducting joint business activities, such as co-branded offers or promotional events.
- Aggregated Data: We may share aggregated, anonymized data with third parties for analytical purposes, research, or marketing. This data does not identify you personally and is used to understand trends and improve our services.
- Emergency Situations: We may disclose your information in emergency situations where we believe that sharing the information is necessary to protect someone’s health, safety, or rights, or to prevent imminent harm.
4. Data Retention:
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws and regulations. The retention period may vary depending on the nature of the information and the purpose for which it was collected.
The criteria used to determine the retention period for your personal information include:
- Purpose of Processing: We retain information for as long as necessary to provide you with the services you have requested and to fulfill the purposes described in this Privacy Policy.
- Legal Obligations: We may need to retain certain information to comply with legal obligations, such as tax or financial regulations, or to respond to legal claims or disputes.
- Business Needs: We may retain information for business purposes, such as improving our services, conducting research, or for administrative purposes.
When your personal information is no longer required for the purposes for which it was collected, or when the retention period has expired, we will securely dispose of or anonymize the information in a manner that ensures it cannot be reconstructed or retrieved. This may include:
- Physical Disposal: Shredding or otherwise securely disposing of physical documents containing personal information.
- Electronic Disposal: Deleting or otherwise securely removing electronic records from our systems and backups.
5. Security Measures:
We implement reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Physical Security: Secure access to our facilities and restricted access to physical records containing personal information.
- Technical Security: Use of encryption, firewalls, and secure server technologies to protect electronic data during transmission and storage.
- Administrative Security: Restricting access to personal information to employees, contractors, and service providers who need it to perform their job duties and who are bound by confidentiality agreements.
We regularly review and update our data protection practices to ensure they are effective and in line with current industry standards and legal requirements. This includes conducting risk assessments and implementing necessary changes to address any identified vulnerabilities.
However, it’s important to acknowledge that no method of transmission over the internet or electronic storage is completely foolproof. While we take significant steps to safeguard your information, we cannot guarantee absolute security.
6. Children’s Privacy:
We prioritize the safety and privacy of children online. Our website and its content are not designed for individuals under the age of 13. We do not knowingly collect personal information from children.
However, if you are a parent or guardian and believe your child may have inadvertently provided us with personal information, please don’t hesitate to contact us at info@peaceofmindseniorsolutions.com. We take such matters very seriously and will promptly investigate any such claims. If we discover that we have unintentionally collected personal information from a child under 13, we will take immediate steps to delete that information from our systems.
We appreciate your cooperation in helping us maintain a safe and secure environment for all users.
7. State-Specific Privacy Disclosure:
This additional state-specific privacy disclosure page (“Disclosure”) supplements the Peace of Mind Senior Solutions Privacy Policy. The Privacy Policy describes the personal information we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. This Disclosure is required by the following laws:
- California Consumer Privacy Act (CCPA)
- Colorado Privacy Act (CPA)
- Connecticut Data Privacy Act (CTDPA)
- Utah Consumer Privacy Act (UCPA)
- Virginia Consumer Data Protection Act (VCDPA)
This Disclosure also serves as a Notice at Collection under the California Consumer Privacy Rights Act.
Categories of Personal Information Collected:
The personal information that Peace of Mind Senior Solutions collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, falls into the following categories established by the California Privacy Rights Act:
- Identifiers: Your name, alias, address, phone numbers, and IP address.
- Personal Information: Payment information, including billing details for our referral services.
- Commercial Information: Information related to referrals, service usage, and any transactions made through our platform.
- Internet or Other Electronic Network Activity Information: Including your interactions with our website, referral requests, and other online activities.
- Geolocation Data: The location of your device or computer when using our services, if allowed.
- Audio or Visual Information: Voice recordings or video captures if you interact with us via phone or video communication.
- Inference Data: Information about your preferences and needs related to senior living referrals.
Categories of Personal Information Disclosed for a Business Purpose:
The personal information that Peace of Mind Senior Solutions has disclosed to third parties identified in the “Data Sharing and Disclosure” section of our Privacy Policy about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure includes the categories listed above.
Advertising:
As explained in our Privacy Policy, Peace of Mind Senior Solutions may share limited information to ensure you receive relevant advertisements related to our referral services and to measure the effectiveness of such ads.
Your Data Rights:
Depending on your location, you may have certain data rights under these state privacy laws, including:
- The right to request information about the collection of your personal information by Peace of Mind Senior Solutions.
- The right to access your personal information in a portable format.
- The right to correct or delete your personal information.
For more details on your specific rights, please refer to the relevant state privacy law:
- California Consumer Privacy Act (CCPA)
- Colorado Privacy Act (CPA)
- Connecticut Data Privacy Act (CTDPA)
- Utah Consumer Privacy Act (UCPA)
- Virginia Consumer Data Protection Act (VCDPA)
No Sale of Personal Information:
In the twelve months prior to the effective date of this Disclosure, Peace of Mind Senior Solutions has not sold any personal information of consumers, as those terms are defined under the California Privacy Rights Act.
Sensitive Personal Information Disclosure:
Peace of Mind Senior Solutions does not use or disclose sensitive personal information for any purpose not expressly permitted by the California Privacy Rights Act.
Retention Disclosure:
We retain your personal information to facilitate your use of Peace of Mind Senior Solutions services, for as long as necessary to fulfill the purposes described in the Privacy Policy, as permitted or required by law, or as otherwise communicated to you.
Non-discrimination Statement:
Peace of Mind Senior Solutions will not discriminate against any consumer for exercising their rights under applicable state privacy laws.
De-identified Data Disclosure:
Peace of Mind Senior Solutions may use de-identified data for various purposes, maintaining such data without attempting to re-identify it or treating it as personal data subject to applicable law.
Profiling Disclosure:
Peace of Mind Senior Solutions does not engage in profiling of consumers that results in automated decisions producing legal or similarly significant effects, as defined under the Colorado Privacy Act.
8. Updates to Privacy Policy:
We may revise this Privacy Policy periodically. The updated version shall become effective upon posting on our website. We encourage you to periodically review this policy for any modifications.
9. Contact Us:
For any questions, concerns, or requests regarding this Privacy Policy, kindly reach out to us at:
Peace of Mind Senior Solutions, LLC
Phone: 817-357-4334
Email: info@peaceofmindseniorsolutions.com
Address: 8528 Davis Blvd Ste 134-240 North Richland Hills, TX 76182